Fun with Parcel Farce

Wednesday, May 11th, 2005 11:54 am
caddyman: (Opus)
[personal profile] caddyman
I know they’re only trying to be helpful, but…

Parcel Farce are trying to deliver an item I bought on ebay. They tried on Monday. Oddly enough, at 11.30am there was no-one in. They put a card through the door giving the tracking number and contact point etc, but it stated that I need not do anything as it would be automatically redelivered the next day.

I could have told them not to waste their time, but as I didn’t get in until after 8pm, and their contact line closes at 8pm…

So I took the next option available to me and went to their website to rearrange delivery there. Of course, there’s no electronic notification that anything has happened, so I don’t know if they will attempt to deliver it today, while DT has the day off. The online tracking details say it’s still at the depot, but that may not be up to date.

Phoning from work to check on progress, or confirm a further alternative delivery date seems problematic, too. I spent 20 minutes in a queue waiting for someone to answer this morning, before I had to something else. So I didn’t get to speak to anyone, and I’m none the wiser concerning progress.

I just know that it will all end up with me trekking all the way out to Acton, which is Parcel Force’s “local” depot (i.e. it’s only miles away on public transport and only extremely difficult to get to…). I’m away this weekend, so I suspect that I am going to have to waste a day’s leave to get out there.

I’ll check with DT shortly to see if it has actually been delivered. If not, I’ll try the phone once more. There’s a perfectly serviceable post office directly across the High Road from the flat where they could deliver and I could pick it up on my way home. It’s a service they allege having.

If I can get hold of a human being to arrange it with.

(no subject)

Date: 2005-05-11 12:15 pm (UTC)
From: [identity profile] jfs.livejournal.com
Whenever I get a choice, I will actively put "Not by Parcelforce" on the delivery details bacause they're a joke of a system. The won't deliver outside of office hours, Monday to Friday and their depots are invariably miles from anywhere. You're lucky yours is comparatively close - [livejournal.com profile] ephraim found that when he was living in Finchley, his depot was in Barking.

The only people who are worse are Special Delivery Services who won't let you talk to a human being at all, ever. Unfortunately, they're the people that my bank use to deliver credit cards ... *sigh*

(no subject)

Date: 2005-05-11 12:22 pm (UTC)
From: [identity profile] caddyman.livejournal.com
Happily, I finally got through to them after cradling the phone for about 40 minutes.

The tracking details now show that 'delivery instructions have been received' so I am hopeful that by leaving work a little earlier tomorrow, I can pick the damned thing up from the post office across the High Road.

That said, I'll believe it when I have the package physically in my own grubby little mitts.

(no subject)

Date: 2005-05-11 12:24 pm (UTC)
From: [identity profile] caddyman.livejournal.com
Oh, and I agree about SDS. Last time they tried to deliver credit cards for me, it took so many unsuccessful attempts that I reported them to the bank as lost.

I promptly got a replacement in an ordinary envelope direct from the Halifax...

I'd read the "Life of Bryan"

Date: 2005-05-12 06:22 pm (UTC)
From: [identity profile] westernind.livejournal.com
[Sneaking onto the previous post to comment on the latest one.]

See, this I want to read! Much more than some of the pretentious bollox I see elsewhere on LJ. (Many apologies, btw, if you would prefer to write pretentious bollox and are gutted about failing to hit the mark.)

Hmmm, there's a point - does a writer need readers? It must help motivation, shurely. Me, I'd sing whether or not anyone listened, but it's much nicer to have an audience.

One of my appalling brothers is a writer. He writes about the politics of football. When I last had the misfortune to speak to him he was still chewed up with bitter jealousy of Nick Hornby for managing to break out of football writing into the mainstream. Hornby, however talentless or talented you might think him to be, succeeds in appealing to a wider audience by writing with humour about life as well as football. The irony is that my brother could have done the same thing - some of his writing is hilarious - but he refused to compromise his style or his subject matter.
That's apropos of nothing really. Don't mind me, just venting.

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