Bloody Tech (iv)

Monday, October 29th, 2007 11:16 am
caddyman: (Bloody Tech)
[personal profile] caddyman
Oh, waily, waily, waily,waily.

The new system is so secure we can’t get anything out of it. We were told to save all our files to the network G:\ drive as we would lose access to our local drives. Well, that happened. Unfortunately we never got our G:\ drive. We got someone else’s.

We have just managed a temporary fix that allows us to map our original G:\ drive to an existing X:\ drive, so at least we can access the folders and documents. Sadly I do not have MS Query anymore, which means that I can no longer interrogate our database. A quick email to the helpdesk elicited the response “what is MS Query?.”

We have people who know the answers to this and how to put it right, but they have had their administration rights removed, so they are as helpless as we are for the time being.

The fallback position of logging on through an unconverted PC and downloading the information we need onto flash memory and manually transferring it to our personal drives has been stopped dead by the fact that the USB ports have been disabled.

Thus far, LINK has been a disaster. DISCONNECTED is a more accurate term for where we are right now.

Oh, waily, waily, waily,waily.

(no subject)

Date: 2007-10-29 12:53 pm (UTC)
From: [identity profile] ed-fortune.livejournal.com
New IT staff by any chance? Old IT staff shafted/bosses never thought to include a clear documentation in the job description?

(no subject)

Date: 2007-10-29 01:14 pm (UTC)
From: [identity profile] phil99.livejournal.com
When T-Mobile sold us to our outsourcers, we got new IT systems and were told we were not then and would never be given access to email. As our job in tech support relied on having a ready source of information, a hell of a lot of it was stored in emails. Our solution (thought it was genius really) was to set up a shared web-based email account.

However, when T-Mobile's security people came to talk to us about generic security, they didn't think it was so genius. All that stuff marked as "confidential" and "internal" being put into a GMail account gave them the willies.

We had email accounts within the day ;)
(deleted comment)

(no subject)

Date: 2007-10-29 02:05 pm (UTC)
From: [identity profile] ladkyis.livejournal.com
There speaks a true geek!!!! the perfect system would not allow ANYONE to get into it thus ensuring absolute safety ROFLMAO

(no subject)

Date: 2007-10-29 02:29 pm (UTC)
From: [identity profile] pauln.livejournal.com
Crivens! Can ye no get yer kelda to fix it?

(no subject)

Date: 2007-10-29 03:00 pm (UTC)
From: [identity profile] caddyman.livejournal.com
I think this needs big time hagglin' to stop the mudlin Scuggan.

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