Help me, Lazyweb: you're my only hope...

[caddyman]

Having just moved and had my broadband connection switched to the new number, I find that my internet access keeps dropping and even when working, downloads at about 880kps. It is supposed to be around 6Mbs and was typically around 4.

Given that the move was only completed in theory yesterday (20 June) and that we had intermittent access prior to that, does a new connection take a while to bed in, or should I be contacting either Plus.Net or BT? There is a lot of interference on the telephone line too, since the router was plugged in. I have it running off an adaptor that changes the socket, should I have the socket changed?

I can live with it for now, but the current speed will be useless for Furtle when she starts gaming again.

Comments

[theo]

New connections can take up to a week to optimise according to someone clever here. Apparently, the ISP software experiments with different speeds while monitoring the noise effects.

[bibliogirl.livejournal.com]

If you get interference on the phone line _without_ the router plugged in, talk to BT about that. Otherwise, as Theo says, give it a few days and then have a chat with Plus.

[invisible-al.livejournal.com]

Official word is that it takes up to 10 days for a connection to sort itself out.

If you're still having problems we could do each other a favour if you take a look at www.bt.com/help/broadbandspeed/ and tell me if it helped or not. The guys I sit next to are trying to make that page more helpful atm and would love any feedback.

[ysharros.livejournal.com]

What they all said. I don't know if it's the same in the UK as it was here when we first got DSL, but after a few letting-it-settle days when we still didn't have the sort of speeds we thought we'd get, we called... whoever it was at the time (SNET I think) and they did some arcane fiddling that might have involved the term "increase the gain" and/or "reverse the polarities" -- at any rate, things sorted themselves out pretty quickly after that.

[fractalgeek.livejournal.com]

They do take time to settle, and you need microfilters everywhere. It's usually better to be in the main/master socket, if you can be.

If your line is still poor, or the voice still has lots of noise, then you can start experimenting by plugging the microfilter directly into the master socket - but using the hidden test connection.